Help center
Real support, from people who move money.
Every customer gets human support — not a deflection maze. Chat is open around the clock.
Channels
Reach us how you prefer.
Live chat
24/7 in-app and web chat. Median first response under 90 seconds.
Phone support
Regional lines for the US, UK, Canada, Nigeria and the Philippines during local hours.
Dedicated manager
Business and enterprise accounts get a named implementation and support manager.
Knowledge base
Step-by-step guides for onboarding, disputes, payouts, cards and reconciliation.
Knowledge base
Browse by topic.
Getting started
Transfers
Still stuck?
Talk to a specialist.
Read the FAQ for quick answers, check platform status for live incidents, or contact our team.
Finance without borders, built for what you do next.
Open a TotalRemit account in minutes, or talk with our team about embedded payment programmes.